KEY NECKLACE [GOLD]

• Designed in Paris
• Premium recycled stainless steel base
• Length: 70cm + 5cm extender
• 18-carat gold PVD plating
• Ultra-durable finishes and plating
• Lifetime warranty

Shipping

• France: 2-4 business days, tracked. Free over €100, otherwise €5.90.
• EU: 3-5 business days, tracked. Free over €100, otherwise €5.90.
• USA: 4-8 business days, tracked via USPS. Free over $100, otherwise $6.90. No import duties or VAT.
• Canada: 4-8 business days, tracked via Canada Post. Free over €100, otherwise €6. Import duties and taxes may apply on arrival and are payable by the customer.
• Japan & rest of world: flat rate shown at checkout. No free shipping threshold.

Exchanges & Returns:

• Your satisfaction is our top priority. If for any reason you are not completely satisfied with your purchase, you have 15 days from receipt to return your order for a refund. If you get the wrong size, we will exchange any product within 30 days.
• More information on returns and exchanges here.

To start a return or exchange, email us at contact@fragment-studio.fr with your order number, or use the contact form here.

At Fragment Studio, our designs are made from recycled metals. All of our jewelry is plated in real 18k gold or pure silver. The 5 micron plating of our jewelry is significantly thicker than traditional jewelry, ensuring an exceptionally durable finish. Thanks to the use of the latest jewelry plating technologies, we're able to offer this warranty on all our designs.

We exclusively use lab-grown stones, ensuring that each stone is free from any ethical or traceability concerns. These stones offer the same beauty and quality as mined stones, but with a significantly reduced environmental impact.

You can sweat, wear them in the shower or in sea water without the risk of the gold or silver finish tarnishing. That's why we're proud to offer a lifetime warranty against tarnishing on all of our Fragment jewelry.

What the warranty covers. Tarnishing of the gold or silver plating, for the lifetime of the piece. If the finish on your design tarnishes, we will replace it free of charge.

What the warranty does not cover. Scratches, dents, bent or broken parts, lost or damaged stones, and normal wear from everyday use. These are not tarnishing and fall outside this warranty — but please contact us anyway, because we repair where we can.

To make a claim, email contact@fragment-studio.fr with your order number and a photo of the piece.